Thank you for shopping at Ione Atelier.
If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 14 days from the date you receive your item to request a return.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in the same condition that you received it
- Have all original tags attached
- Be in the original packaging
Items that show signs of wear, washing, or damage may not be eligible for a refund.
Non-returnable items
The following items cannot be returned:
- Gift cards
- Items marked as final sale
- Customized or personalized products
Return Process
To start a return, please contact us at:
Email: office@ione-atelier.co.uk
Please include:
- Your order number
- The item(s) you want to return
- The reason for the return
Once your request is approved, you will receive instructions on how to send the item back.
Customers are responsible for return shipping costs, unless the item received is defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that it may take additional time for your bank or payment provider to process the refund.
Exchanges
If you received a damaged or defective item, please contact us immediately and we will arrange a replacement.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: office@ione-atelier.co.uk